Custom Setup
The guitars listed on our website are setup with the string pack/gauges and tuning listed under its specifications. There will be an additional fee for any custom setup that’s required. Please contact us with any questions you have regarding our custom setup pricing.
Legal
Shipping Policy
We ship guitars and parts within 10 business days of payment. The customer will be notified if any items on the order are out of stock within 3 business days of payment. If selected shipping method includes tracking, the customer will be sent an email with the tracking information upon shipment. Please check the contents of the order immediately upon receipt. Damages from shipping must be reported within 3 days of receipt.
Notes regarding Russian shipments:
- USPS: We can only ship bridges, not guitars, to a residential address in Russia via USPS. Note: The USPS shipping option is very slow, there's little to no tracking available, and we cannot guarantee the delivery. We require customer confirmation before using this shipping method.
- DHL: We can ship both bridges and guitars to Russia via DHL only if they are being shipped to a business address. Please be aware that Customs in Russia do not allow DHL shipments to be delivered to residential addresses.
Custom Charges
International customers are responsible for all customs duties and taxes. If you have any questions regarding these charges, please contact your local customs agency.
Guitar Warranty
ESP GUITARS LIMITED LIFETIME WARRANTY & INSTRUMENT INFO: Your new ESP instrument is warranted to be free of any defects in materials and workmanship if used under normal operating conditions for the life of the original retail purchaser, subject to the limitations described in the ESP warranty link included below. This warranty is non-transferable and applies only to the original purchaser when product is purchased as NEW from an Authorized ESP Dealer. Instruments sold as Factory Seconds (B-STOCK) do not carry a lifetime warranty, but are limited to a 90-day manufacturer’s warranty. Electronic parts and guitar hardware are limited to a warranty period of one (1) year from date of purchase. Please visit this page for complete details: espguitars.com/pages/warranty
Return Policy
We accept returns on undamaged new items purchased at EverTune within 30 days from order placement and 14 days from guitar receipt (in hand), whichever is later. Damages or Exchanges need to be reported within 7 days of receiving the items. We will pay the return shipping costs if the product is defective or the return is a result of our error. No Returns are accepted without a Return Merchandise Authorization Number and returns need to be sent no later than 7 days after the Return Merchandise Authorization is issued. A copy of the invoice or packing slip must be included with the return and all damages must be noted on the invoice or packing slip. Save the carton and all packing material for inspection, the carrier and/or shipper is not responsible unless the damage is reported immediately and the carton/packing material is retained. We will credit you in the same manner as your original payment within 7 days of receiving the returned item. We have a 15% restocking fee for all returned items that are not defective or a result of our error. For questions regarding our return policy please contact us via the contact form on this site, or email lee@evertune.com.
