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Legal

Shipping Policy

We ship guitars, parts and merch within 10 business days of payment. The customer will be notified if any items on the order are out of stock within 3 business days of payment. If selected shipping method includes tracking, the customer will be sent an email with the tracking information upon shipment. Please check the contents of the order immediately upon receipt. Damages from shipping must be reported within 3 days of receipt.

Notes regarding Russian shipments:

• USPS: We can only ship bridges, parts and merch -- not guitars -- to a residential address in Russia via USPS.
• DHL: We can ship any product to Russia via DHL only if they are being shipped to a business address. Please be aware that Customs in Russia do not allow DHL shipments to be delivered to residential addresses.

Custom Charges

International customers are responsible for all customs duties and taxes. If you have any questions regarding these charges, please contact your local customs agency.