Custom Setup
The guitars listed on our website have already been setup with the string pack/gauges and tuning listed under its specifications. There will be an additional fee for any custom setup that’s required. Please contact us with any questions you have regarding our custom setup pricing.
Legal
Shipping Policy
We ship guitars and parts within 10 business days of payment. The customer will be notified if any items on the order are out of stock within 3 business days of payment. If selected shipping method includes tracking, the customer will be sent an email with the tracking information upon shipment. Please check the contents of the order immediately upon receipt. Damages from shipping must be reported within 3 days of receipt.
Notes regarding Russian shipments:
- USPS: We can only ship bridges, not guitars, to a residential address in Russia via USPS.
- DHL: We can ship both bridges and guitars to Russia via DHL only if they are being shipped to a business address. Please be aware that Customs in Russia do not allow DHL shipments to be delivered to residential addresses.
Custom Charges
International customers are responsible for all customs duties and taxes. If you have any questions regarding these charges, please contact your local customs agency.
Guitar Warranty
Installing an EverTune bridge on a new guitar as an after-market upgrade voids the original guitar manufacturers warranty. We offer a 30 day warranty and return on all EverTune AfterMarket Upgraded guitars to the original purchaser from the date of delivery. There's a one year warranty on the EverTune bridge installed in these guitars. This warranty excludes physical damage caused by the player and normal aging effects such as rust.
Return Policy
We accept returns on undamaged new items purchased at EverTune within 30 days from order placement and 14 days from guitar receipt (in hand), whichever is later. We will pay the return shipping costs if the product is defective or the return is a result of our error. No returned merchandise will be accepted without a Return Authorization (RA). We will credit you in the same manner as your original payment within 7 days of receiving the returned item. We have a 15% restocking fee for all returned items that are not defective or a result of our error. For questions regarding our return policy please contact us via the contact form on this site, or call us at 919-730-4873.
